Regulations of the online online store based on the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). The Regulations are available free of charge via the Store on the website, which provides the opportunity to familiarize yourself with their content before concluding an agreement. The Regulations are provided in the form of a PDF file, which allows for their downloading, saving and printing at any time. Using the Online Store means accepting the Regulations. The Customer accepts the Regulations before making a purchase by checking the appropriate box in the registration form.
1. The online store is operated by Winnice Mołdawii with its registered office in Warsaw, ul. Czarnieckiego 63A, NIP 5252481740, REGON 146733614. Winnice Mołdawii has a valid permit for the sale of alcoholic beverages intended for consumption outside the place of sale containing from 4.5% to 18% alcohol no. UD-XII-WDG- 7340/I/B-502/012 of 11/07/2012 and with over 18% alcohol no. UDXII-WDG-7340/I/C-441/2012 of 11/07/2012, issued by the President of the capital city of Warsaw. Warsaw, on the basis of the Act of 26 October 1982 on sobriety education and counteracting alcoholism (Journal of Laws 2002 No. 147 item 1231).
2. The Seller allows the possibility of reserving goods via its online store.
3. The customer may personally collect the purchased products in the store or grant a power of attorney to an adult natural person who will collect the purchased products from the store on their behalf or to a person who is not a natural person (e.g. a courier company),
4. The sales agreement for goods is concluded and implemented exclusively at the seller’s registered office .
5. Contact with the Store:
(a) by phone with the Customer Service Office of the Online Store at the hotline number +48 22 468 83 76
(b) via e-mail: info@winnicemoldawii.pl
(c) using the form on the Store’s website
(d) by mail to the following address: ul. Czarnieckiego 63A, 01-541 Warsaw
6. Within the Online Store, the Seller conducts only retail sales. Goods purchased in the Store are not intended for further resale.
1. To use the Store’s services, you must have Internet access, an active email account and a contact phone number. The email account and phone number must be owned by the Customer registering or using the Store’s service.
2. For the website to function properly, the user’s computer must have the „cookie” option enabled.
3. Registration activities are performed once, and subsequent Purchases are made after the Customer logs in to the Store by entering the login and the established password. The login and password are confidential.
4. The condition for registration is that the Customer submits a declaration that they are over 18 years old and that they take responsibility for the receipt of the parcel by an adult. The declaration is submitted by the Customer by checking the appropriate checkbox during registration in the store.
1. The Customer places an Order via the Store’s website. The Seller sends the Customer an email confirming the order.
2. The Seller reserves the right to additionally verify the Customer’s data, e.g. by telephone.
3. The Seller has the right to refuse to process Purchases made in violation of these regulations.
4. The information about the goods presented on the Store’s website constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. By sending an order to the Store, the Customer makes an offer to conclude a sales contract for the ordered goods or services with the Store. Each payment made by the Customer – with the exception of payment made upon receipt of the order – constitutes, until the Store sends confirmation of acceptance of the order for execution, an advance payment for the execution of the order. Confirmation of acceptance of the order for execution will be sent to the e-mail address provided by the Customer, constituting a statement of acceptance of the offer referred to above, immediately after the Store has verified the availability of goods with the Store’s suppliers.
5. Confirmation of all essential elements of the order takes place after it has been placed by sending an e-mail to the Customer, which constitutes a confirmation of acceptance of the order for execution. At that moment, the sales agreement between the Store and the Customer is considered to be concluded. In the case of Customers who are consumers, confirmation of acceptance of the order for execution via e-mail also constitutes the transfer of confirmation of the conclusion of the distance contract on a durable medium. A VAT invoice or a fiscal receipt is attached to the shipment containing the goods.
6. A confirmed order cannot be canceled.
7. In the event of a shortage of the ordered Goods, the Seller will inform the Customer of this fact before the Purchase is made, and the Customer has the right to cancel the entire Order, or to cancel the goods that are missing, or to consent to the replacement of the missing Goods with a similar one with similar properties and price.
8. In order to place an order, the Customer is obliged to:
(a) select the ordered goods or services
(b) select the delivery method from those available and the delivery address
(c) select the payment method from those available in the Store
9. The price of the Goods displayed on the Online Store website is given in Polish zloty and includes taxes. The Customer is informed on the Store website about the total price including taxes of the Goods that are the subject of the Order, as well as about the delivery costs (including transport, delivery and postal fees) and other costs when placing an order, which is an expression of the will to be bound by the sales contract.
10. The Seller reserves the right to change the prices of goods available in the Store and to conduct and cancel all types of promotional campaigns and sales. Price changes do not apply to orders accepted for execution.
11. A VAT invoice will be issued for a business entity after providing the following data in the form: company name, address and NIP number in accordance with the actual state. Otherwise, a fiscal receipt will be issued for people who do not conduct business activity.
12. The Seller does not process Orders on public holidays in accordance with applicable regulations.
1. The Customer may choose the following payment methods for the ordered goods:
(a) cash on delivery, order processing begins after the ordering process is completed;
(b) bank transfer – prepayment to the Store’s bank account: 02 1140 2004 0000 3202 7505 4981, order processing begins after the payment is credited to the Store’s bank account;
(c) electronic transfer in the electronic payment system accepted by the Store, order processing begins after the Store receives confirmation of the correct execution of the operation from the payment operator.
(d) payment cards
Payment cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro”
The entity providing online payment services for card payments is Autopay SA
2. The customer can collect the completed order in person at the company store.
3. Deliveries of goods are made via a courier company and are made only on working days between 08:00 and 18:00. The delivery period does not include Saturdays and public holidays.
4. The delivery date is agreed individually with the Customer each time. The delivery date specified in the agreement process is an expression of the Customer’s preferences.
5. The courier is authorized to perform all actions on behalf of the Seller, which are required by the Act on Sobriety Education and Counteracting Alcoholism. In particular, the courier is obliged to request that the recipient of the parcel show proof of identity. In the event of refusal to show the document, the courier will refuse to release the Goods. Parcels containing alcohol may only be collected by adults. In the event that there is a reasonable suspicion as to the sobriety of the person receiving the Goods, the courier will also refuse to release the Goods.
6. If the Customer is not available at the delivery address indicated by him/her within the specified time period, the Store employee will attempt to contact the Customer by telephone.
7. If it is possible to set a new delivery date, the Store employee will try to deliver the goods to the Customer at a later date. In such a case, the Customer must expect a possible additional fee.
8. In the event of the Customer’s absence at the delivery address indicated by them, the courier company employee will leave an Awizo. The courier will attempt to deliver the parcel three times, after which it will be sent back to the Store. The Store is not responsible for any difficulties in delivering the parcel that are the Customer’s fault. The Store will attempt to deliver the Purchase again after eliminating the obstacles that prevented the order from being delivered. In such a case, the Customer must expect to incur an additional fee, in the same amount as for the first shipment of this order.
9. Unjustified refusal to accept an order by the Customer is treated as a violation of these Regulations.
1. In accordance with the Act of 30 May 2014 on consumer rights, the Customer who is a consumer may withdraw from the contract in writing without giving a reason within 14 days from the date of receipt of the shipment. In order to submit a declaration of withdrawal from the contract, the consumer may use the withdrawal form, which is available on the Store’s website in the „Regulations – withdrawal from the contract” tab, however, this is not obligatory. The consumer should submit a declaration of withdrawal from the contract by sending a statement to the following address: ul. Czarnieckiego 63A, 01-541 Warsaw and return the goods to the Store at the following address: ul. Czarnieckiego 63A, 01-541 Warsaw.
2. The consumer shall bear the direct costs of returning the goods.
3. The consumer is liable for any reduction in the value of the goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Returned goods must be complete. The goods should be returned in an unchanged state.
4. The consumer has no right to withdraw from the contract if the subject of the service is an item that spoils quickly or has a short shelf life and if the subject of the service is an item delivered in a sealed package that cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer’s declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the goods (with the exception of additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery method available in the Online Store). The Seller shall return the payment using the same payment method that the consumer used, unless the consumer has expressly agreed to another method of return that does not involve any costs for him. If the Seller has not offered to collect the goods from the consumer himself, he may withhold the return of payments received from the consumer until the goods are received back or the consumer provides proof of sending them back, depending on which event occurs first.
1. The basis and scope of the Seller’s liability towards Customers, if the sold goods have a physical or legal defect (warranty) are specified by generally applicable legal regulations, in particular in the Civil Code. In accordance with art. 558 § 1 of the Civil Code, the Seller’s liability under the warranty for goods towards a Customer who is not a consumer is excluded.
2. The Store is obliged to issue goods free from defects. In the event of a defect in the goods, the Customer who is a consumer is entitled in particular to file a complaint within 2 years from the date of delivery of the goods and 1 year from the date of finding the defect in the goods. The complaint should be submitted in writing to the following address: ul. Czarnieckiego 63A, 01-541 Warsaw. Under the terms set out in the Civil Code, the Customer may request the exchange of the goods for defect-free ones, a reduction in the price of the goods or may withdraw from the sales agreement. In such a case, the Customer should return the goods to the Store’s address: ul. Czarnieckiego 63A, 01-541 Warsaw.
3. The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. The Customer will be notified of the result of its complaint consideration via e-mail or letter to the address of residence. Failure of the Seller to respond within the above deadline means that the Seller has considered the complaint justified.
4. The cost of returning the goods is refundable only if the complaint is accepted. The store does not accept any parcels sent cash on delivery.
5. Differences between the actual appearance of the product and its photo on the Store’s website cannot be the basis for a complaint or return of the purchased goods.
6. In the case of deliveries made by a representative of the courier company, the Customer is obliged to check whether the delivered parcel is not damaged and whether it does not bear signs indicating the possibility of its earlier opening. If the Customer finds damage to its packaging upon receipt of the parcel, they are obliged to write a damage report together with the courier company employee and inform the Store about it. If the Customer finds damage to the contents of the parcel after receiving it or the content does not match the placed order, they are obliged to immediately notify the Store’s Customer Service Office.
7. No warranty is provided for goods sold through the Store.
1. A Customer who is a consumer has the following exemplary possibilities of using extrajudicial methods of handling complaints and pursuing claims: (a) The Customer is entitled to apply to a permanent consumer arbitration court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to resolve a dispute arising from the concluded sales agreement. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of 25 September 2001 on the determination of the regulations for the organization and operation of permanent consumer arbitration courts. (Journal of Laws of 2001, No. 113, item 1214). (b) The Customer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Customer and the Seller. Information on the principles and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of the individual Provincial Inspectorates of the Trade Inspection.
1. The Customer using the services of the Store is prohibited from providing content of an illegal or false nature. Orders containing such content will not be fulfilled. The Store is not responsible for providing such content.
2. The Store is not responsible for non-delivery of messages sent to the email address indicated by the Customer, which may be caused by blocking or deleting emails by software installed on the computer used by the Customer or blocking by email server administrators or resulting from other individual settings of the software installed on the Customer’s computer.
3. As part of market practice, the Seller operates on the basis of and within the limits of generally applicable law, is bound by the content of these Regulations, but is not bound by the code of good practice within the meaning of the Act of 23 August 2007 on counteracting unfair market practices.
4. As a result of placing an order, the Customer expresses their consent to the processing of the Customer’s personal data by the Store for the purpose of executing the sales contract and for the marketing purposes of the Store, in compliance with the data security requirements specified in the Act of 29 August 1997 on the protection of personal data. The administrator of personal data is the company Winnice Moldova Alexei Casianov with its registered office in Warsaw, ul. Czarnieckiego 63A, 01-541 Warsaw NIP 5252481740 REGON 146733614. In accordance with this Act, the Customers of the store have the right to inspect their data, to update it, correct it and to submit a request to stop using it.
5. By placing an order, the Customer consents to receiving commercial information from the Store electronically in accordance with the Act of 18 July 2002 on the provision of services by electronic means.
6. The exclusive owner of the copyright to the product descriptions, photos and all other materials on the online store pages is the Store. In accordance with the Act of 4 February 1994 on copyright, any copying, distribution (in part or in whole) of the posted descriptions and photos without the owner’s consent will be treated as a violation of the copyright of the owner of such materials.
7. The Store reserves the right to change the regulations without prior notice to Customers registered on the website. Any changes are effective from the date of their publication on the Store website.
